Great Service

I feel that when someone has committed honorable service, that they should be thanked. The same holds true for a company, and the best way to thank them is to tell the world about the service they performed. About 2 weeks ago my 2 year old amplifier used for my computer speakers blew its fuse. I replaced the fuse only to get the same result. I called Emotiva and got directly to a human being who forwarded me directly to a technician.

I started telling him what was going on and the first thing he did was ask me for my name because “he always likes to know who he is talking with.” Emotiva effectively put my concern at ease and had an RMA issued to me, covered by warranty, within 10 minutes.

Besides their great service, the BPA-1 (the product at question) has been an amazing product. The quality is unbelievable for the low price I got it for and after this experience I will definitely be going back to them for more in the future! Emotiva is a great way to get audiophile quality gear at very reasonable prices.